Book an Appointment

SBL CANCELLATION POLICY

SKIN BOOST LAB CANCELLATION POLICY

Your appointments are very important to SBL, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 12 hours notice for cancellations.

STRICT AND ENFORCED 12 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply. We will be asking for a credit card to have on file.

- Less than 12 hour notice will result in a charge equal to 25% of the reserved service amount.

- “NO SHOWS” will be charged 50% of the reserved service amount.

- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 8 hours of appointment time or will result in a charge equal to 50% of the reserved service amount. (Appointments can be cancelled online; to cancel the appointment: open email or text > select "Reschedule or Cancel" >  will be redirected to a page where they can reschedule or cancel their appointment. )

- Multiple services not cancelled 24 hours in advance will be charged 100% of the reserved service amount. 50% of your multiple services may be charged to your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone. SBL policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

CONFIRMATION EMAILS

As a courtesy, we will EMAIL you to confirm your service appointments prior to your appointment date. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

CLIENTS RECEIVE DISCOUNTS WHEN SALON CANCELS

SBL stands by our policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the salon has to cancel on a client less than 12 hours of the appointment scheduled; we will honor 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as power outage, unfortunate incidence, etc… that requires the salon to be closed during

regular business hours, we would gladly reschedule your appointment. The 50% discount will not apply.